Refund & Cancellation Policy

You can cancel your Premium membership at any time from your Account → Billing page. There is no minimum term and no cancellation fee.

Cancellation takes effect at the end of your current billing period. You keep full Premium access until that date, then your account automatically reverts to free Member access.

Your saved mock inspections, readiness scores and profile remain in your account. Downloaded templates and evidence uploads stay yours, but new Premium-only content and features will be locked until you re-subscribe.

If you cancel an annual membership, you continue to enjoy Premium benefits until the anniversary of the payment that started the current year.

You have 14 days from the date of your first payment to request a full refund if you have not substantially used the Premium library, mock inspections or downloads. After 14 days, or once digital content has been accessed, monthly fees are generally non-refundable.

If you believe you have been charged in error, or if a renewal happened after you cancelled, contact us and we will investigate promptly.

Policy packs, individual templates and paid webinar tickets are digital products. All sales are final once the download link has been used or the webinar has started.

If a webinar is cancelled by QC&A GROUP™, you will be offered a recording or a full refund at your choice.

Email QCAauditingsolutions@outlook.com with the subject line 'Refund Request', including the email address on your account and the date of the charge. We aim to respond within 2 working days and process approved refunds within 10 working days.