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Recorded lesson
Responsive
Preparing for Your Next Inspection
What to have ready in the first 48 hours of contact, how to brief your team, and how to present improvement work honestly.
38 minutes · Hosted by Ashley Howells
Branded title sequence — the lesson itself is written below so you can work through it at your own pace.
1. The first 48 hours
Have a single, current pack: statement of purpose, staffing and training summary, incident and complaint themes with actions, audit calendar, and your improvement narrative.
- • Everything dated within the last three months
- • One named person responsible for the pack
- • Stored where a deputy can find it without you
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